At We Fix Computers LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information, particularly when you interact with us via SMS (text messaging) through our 10-digit long code (10DLC) service.
By opting in to receive SMS messages or providing your information to us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following personal information:
- Your mobile phone number
- Your name (if provided)
- Any information you provide in response to our messages
- Message delivery and interaction data (such as timestamps and status)
We collect this information directly from you when:
- You enter your phone number on our website, forms, or checkout
- You opt in via text, app, or other registration methods
- You interact with our customer support or services via SMS
2. How We Use Your Information
We use your information to:
- Send transactional or service-related SMS messages (e.g., order updates, appointment reminders, account notifications)
- Send promotional or marketing messages only with your prior consent
- Respond to your inquiries or support requests
- Improve our services through analytics on message engagement
3. Sharing Your Information
We Fix Computers LLC does not sell, rent, or share your mobile phone numbers, SMS opt-in data, or text messaging consent information with third parties for their marketing or promotional purposes.
We may share your information only with trusted service providers who assist us in delivering SMS services (such as SMS gateway providers or carriers). These providers are contractually required to keep your information secure and use it solely for the purposes we specify. We may also disclose information if required by law or to protect our rights and safety.
4. Your Choices and Rights
You can opt out of receiving SMS messages at any time by replying “STOP” to any message we send you. You will receive a confirmation and will no longer get messages from us (unless you opt in again).
For questions about your data, access, or deletion requests, contact us at info@itfixmiami.com.
5. Data Security and Retention
We use reasonable technical and organizational measures to protect your personal information. We retain SMS-related data only as long as necessary to fulfill the purposes described or as required by law.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via SMS or our website. Your continued use of our services after changes indicates your acceptance.